NEED SUPPORT?

---

Departamento di Aduana provides a helpdesk for ASYCUDA World user support Opening Hours : 7:30AM - 4:30PM Monday - Friday +297 5238811 email:asycudaworld@douane.aw   You can use the Document Tracking section of this portal to track the following Vessel Manifest Registration Status Bill of Lading Status Declaration Status

Please help us to help you! 

Ensure that you know your reference numbers (where applicable):

Manifest:

• Manifest Registration Number
• Date of Departure
• Voyage Number
• Customs Office Code
• Master Bill of Lading/Airwaybill reference (for consolidators)

Declaration Processing: 

• Declaration Reference Number (Box 7) if stored but not yet submitted
• Customs Declaration Registration number (e.g. C 12345) if submitted 

TIPS

• For manifest queries please contact a supervisor at the respective customs office.
• For cancellation of commercial declarations submitted but not yet paid, please contact a supervisor in the entry processing unit or email helpdesk.
• Date of Arrival (Report) on Vessels is set by Customs.
• Splitting of waybills if necessary can be done by Customs Brokers, the waybill must be authorized to them by their shipping agent.
• Our support team is constantly supporting end users phone calls currently, try to submit your issues via email with as much details as possible for speedy resolution.